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DataVoice OMS

Outage management and customer engagement for utility companies

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Description

For utilities, storms come in two’s. The first is the adverse weather that knocks fuses, lines, and transformers offline and forces utilities to scramble their workforces to fix them. The second is the whirlwind of calls utilities get when their customers want to know why the power is out and when they can expect it back on. The Integration with Motive Allows vehicle location to be displayed on the OMS map used by dispatchers to improve outage response and crew safety.

Key Features & Benefits:

Real-Time Vehicle Tracking for Faster Response – Dispatchers can see vehicle locations directly on the OMS (Outage Management System) map, allowing them to deploy the nearest available crews efficiently.

Enhanced Crew Safety & Visibility – By leveraging Motive’s GPS tracking and telematics, utilities can monitor crew locations in real time.

Improved Communication & Customer Satisfaction – With accurate vehicle location data, utilities can provide more precise ETAs for power restoration.

Optimized Resource Allocation – Allow dispatchers to prioritize outages more effectively, ensuring that the most critical areas receive immediate attention.

Automated Reporting & Compliance – Utilities can use Motive’s tracking data to generate reports on crew response times, job completion rates, and compliance.

Shared data

Data

Users

Users

Vehicles

Vehicles

Vehicle Locations

Vehicle Locations

DataVoice
DataVoice
Data

Users

Users

Vehicles

Vehicles

Vehicle Locations

Vehicle Locations

Media

Additional Details

How it works: 
Upon installing this integration, you will be redirected to DataVoice Platform to follow the next steps.